Course Content
Module 1: Introduction to Customer Support
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1.1 Overview of Customer Support
02:00
1.2 Customer Support Provider Characteristics
03:00
1.3 Building Strong Customer Relationships
08:00
Module 2: Communication Skills for Customer Support
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2.1 Effective Verbal Communication
04:00
2.2 Written Communication in Customer Support
05:00
2.3 Non-Verbal Communication
08:00
2.4 Deal with Different Types of Customers
10:00
Module 3: Customer support Across Different Channels
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3.1 Over the Phone Customer Support
04:00
3.2 Text-Based Customer Support
08:00
3.3 In-Person Customer Support
09:00
3.4 Multi-Channel Customer Support
12:00
Module 4: Developing Problem-Solving Skills
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4.1 Analyzing Customer Issues
13:00
4.2 Decision-Making in Customer Support
05:00
4.3 Creativity in Problem Resolution
10:00
4.4 Implementing Continuous Improvement
10:00
Module 5: Tools and Technology in Customer Support
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5.1 Customer Relationship Management (CRM) Systems
10:00
5.2 Knowledge Base and Self-support Tools
09:00
5.3 Ticketing Systems and Workflow Management
12:00
5.4 Analyzing Customer Feedback
13:00
Module 6: Personal Development and Well-being
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6.1 Time Management for Customer Support Professionals
07:00
6.2 Stress Management Techniques
12:00
6.3 Continuous Learning in Customer Support
08:00
6.4 Balancing Empathy and Objectivity
09:00
Bonus Module
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Tips and Tricks for succeeding in the Customer support profession How to find such jobs on freelancing platforms
14:00
Customer Service Course in Bangla
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